ISSN 1672-9234　CN 11-5289/R
主管：中国科学技术协会　主办：中华护理学会
出版：中华护理杂志社
收录：中国科学引文数据库（CSCD）来源期刊
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中华护理教育

中华护理教育 ›› 2019, Vol. 16 ›› Issue (10): 758-762.

• 专题策划—新入职护士培训 • 上一篇    下一篇

社区新入职护士沟通能力培训的设计与实践

周雪 冯吉波 薛栋艳   

  1. 山西医科大学汾阳学院
  • 出版日期:2019-10-20 发布日期:2020-01-05

Design and practice of communication ability training for new community nurses

ZHOU Xue，FENG Ji-bo，XUE Dong-yan   

  • Online:2019-10-20 Published:2020-01-05

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摘要： 目的 探讨社区新入职护士沟通能力的培训方法和效果。 方法 选取8所社区卫生服务机构2018年新入职的46名护士为培训对象，开展为期4周的沟通能力培训，主要包括慢病家庭访视、健康保健、临终关怀及用药指导4个主题。 培训前后分别用医患沟通技能评价表（set the stage，elicit information，give information，understand the patients perspective，end，SEGUE）评价护士的沟通能力。 结果 培训后考核合格率由39.13%提高至93.48%，培训前后SEGUE量表各维度得分差异均具有统计学意义 （P<0.05）。 结论 社区新入职护士沟通能力培训有助于提高新入职护士的沟通技巧水平。

关键词: 社区卫生工作者, 在职培训, 卫生信息交流, 沟通能力

Abstract: Objective To explore the effects of communication ability training for new community nurses. Methods A total of 46 newly recruited nurses from 8 community health service institutions in 2018 were selected. The training was lasted for 4 weeks and contents of the training included family visits，health care，hospice care and medication knowledge. Before and after the training，the SEGUE scale was used to evaluate the communication ability of nurses. Results The qualified rate increased from 39.13% to 93.48% after the training. Scores of all dimensions of the SEGUE scale after the training were higher than those before the training（P<0.05）. Conclusion The communication ability training is helpful to improve the communication ability of new community nurses.

Key words: Community Health Workers, Inservice Training, Health Communication, Communication ability