新生儿重症监护室患儿父母感知护理服务质量调查分析

doi:10.3761/j.issn.1672-9234.2019.05.012

Abstract

Abstract:

Objective To investigate the care quality perceived by parents of patients in NICU. Methods Firstly,the Servqual scale was revised and its psychometric properties were evaluated. Then a total of 608 children’s parents in NICU of a Children Hospital in Luoyang from January 2017 to June 2018 were surveyed using Servqual scale. Results The content validity index was 0.90,the Cronbach’s α was 0.885.The scores of perceived care quality were all negative with -0.195±0.536 for assurance dimension,-0.262±0.688 for empathy dimension,-0.298±0.483 for reliability dimension,-0.359±0.655 for responsiveness dimension,and -0.823±0.675 for the tangibles dimension. Conclusion The revised Servqual scale can evaluate the care quality perceived by parents of patients in NICU objectively and effectively. The level of care quality perceived by parents is low. Therefore,the care quality need to be improved through adjusting service contents provided.

Key words: Intensive Care Units,Neonatal, Nursing Care, Servqual evaluation method

Hong-xia TIAN,Hui-zi GUO,Fei TIAN,Jie-qiong MENG,Qian ZHANG. A survey of care quality perceived by parents of patients in NICU[J].Chinese Journal of Nursing Education, 2019, 16(5): 368-371.

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A survey of care quality perceived by parents of patients in NICU

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