Abstract:

Twelve nurses took turns to experience the process from admission to discharge by acting as the cataract patients. After the experience,they reported their feelings as a cataract patient. Problems were analyzed and measures were proposed. The proposed measures included optimizing the treatment process and health education contents,and strengthening the humanistic care. The waiting time and satisfaction level of 100 patients were compared before and after the optimizing measures. The optimal management can reduce the waiting time of patients and improve their satisfaction level.