目的 探讨护士情绪智力、沟通满意度对共情的影响路径和关系效应。方法 2019年9月—12月,采用一般资料问卷、Jefferson共情量表、情绪智力量表及人际沟通满意度量表对河南省某三级甲等医院的1 475名护士进行调查,采用AMOS 21.0软件建立模型并进行路径分析。结果 护士沟通满意度与共情呈正相关（r=0.519,P<0.001）,沟通满意度与情绪智力呈正相关（r=0.568,P<0.001）,情绪智力与共情呈正相关（r=0.346,P<0.001）。护士情绪智力直接正向作用于护士沟通满意度（β=0.686,P<0.05）,护士沟通满意度直接正向作用护士共情（β=0.510,P<0.05）,情绪智力对共情的直接作用不显著（β=0.010,P>0.05）,但通过中介变量沟通满意度正向影响共情（总效应值为0.360）。结论 医院管理人员应制订增强护士沟通满意度的干预措施,以充分发挥沟通满意度在情绪智力和共情间的中介作用。

Objective To explore the effects of emotional intelligence and communication satisfaction on clinical nurses’ empathy. Methods The general information questionnaire,the Jefferson Scale of Empathy-Health Professionals,Wong and Law’s Emotional Intelligence Scale and Interpersonal Communication Satisfaction Scale were used to investigate 1,475 nurses in a tertiary general hospital in Henan province. AMOS 21.0 software was used to establish the model and conduct path analysis. Results Clinical nurses’ communication satisfaction was positively correlated with their empathic ability（r=0.519,P<0.001）,and communication satisfaction was positively correlated with their emotional intelligence（r=0.568,P<0.001）. There was a positive correlation between emotional intelligence and empathy（r=0.346,P<0.001）. Direct positive effect of emotional intelligence on communication satisfaction was found（β=0.686,P<0.05）. The communication satisfaction was directly correlated with empathy ability（β=0.510,P<0.05）. There was no effect of empathy ability on emotional intelligence（β=0.010,P>0.05）. However,empathy intelligence was correlated with empathy ability through communication satisfaction（total effect：0.360）. Conclusion Nursing managers should take measures to enhance nurses’ communication satifaction,so as to give full play to the mediating role of communication satisfaction in emotional intelligence and empathy ability.