ISSN 1672-9234　CN 11-5289/R
主管：中国科学技术协会　主办：中华护理学会
出版：中华护理杂志社
收录：中国科学引文数据库（CSCD）来源期刊
　　　中国期刊全文数据库
　　　中国核心期刊（遴选）数据库
　　　中文科技期刊数据库
中华护理教育

中华护理教育 ›› 2020, Vol. 17 ›› Issue (8): 747-750.doi: 10.3761/j.issn.1672-9234.2020.08.017

• 临床实践 • 上一篇    下一篇

基于患者体验优化白内障日间病房管理的实践

马玉璐,黄冉冉,靳晓晓,马伟娜   

  1. 450000 郑州市 河南省人民医院
  • 收稿日期:2019-10-31 出版日期:2020-08-20 发布日期:2020-08-31
  • 作者简介:马玉璐：女,本科,主管护师,E-mail： <email>mayulu2011@126.com</email>
  • 基金资助:
    2018年度河南省重点研发与推广专项(182102310483)

Practice of optimizing management of cataract day ward based on patient experience

MA Yu-lu,HUANG Ran-ran,JIN Xiao-xiao,MA Wei-na   

  • Received:2019-10-31 Online:2020-08-20 Published:2020-08-31

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摘要：

让12名白内障科护士轮流体验白内障患者从入院至出院的过程,然后汇报体验感受,对体验中发现的问题进行分析,提出并落实优化白内障日间病房管理的对策。优化对策和措施主要包括：调整就诊流程、完善宣教内容和形式、加强人文关怀。比较优化前、后100例就诊患者的候诊时间和满意度,结果显示优化管理可以减少患者候诊时间和检查时间,提升患者满意度。

关键词: 白内障摘除术, 围手术期护理, 日间住院医疗, 患者体验, Cataract Extraction, Perioperative Nursing, Day Care, Patient experience

Abstract:

Twelve nurses took turns to experience the process from admission to discharge by acting as the cataract patients. After the experience,they reported their feelings as a cataract patient. Problems were analyzed and measures were proposed. The proposed measures included optimizing the treatment process and health education contents,and strengthening the humanistic care. The waiting time and satisfaction level of 100 patients were compared before and after the optimizing measures. The optimal management can reduce the waiting time of patients and improve their satisfaction level.