Chinese Journal of Nursing Education >
The influence of non-violent communication on nurse-patient relationship in a psychiatric department
Objective To explore the effects of non-violent communication in the relationship between nurses and patients in a psychiatric department. Methods The nurses in a psychiatric ward were trained to use the non-violent communication skills. After the training,they were required to use the skills to communicate with patients. The outcomes evaluated included satisfaction level and complaint of patients. Results The overall satisfaction level of patients from June to December 2018（94.27±10.18） were higher than those from June to December 2017（89.32±9.73）（t=7.304,P<0.05）. The patient complaint rate dropped from 6.63% to 2.55%（χ2=8.315,P<0.05）. Conclusion The non-violent communication skills in the psychiatric department can effectively improve the satisfaction of patients,reduce the complaint rate.
Yan-qi XIANG , Xiao-juan LI , Qiong-ni CHEN . The influence of non-violent communication on nurse-patient relationship in a psychiatric department[J]. Chinese Journal of Nursing Education, 2020 , 17(9) : 845 -848 . DOI: 10.3761/j.issn.1672-9234.2020.09.016
| [1] | 国家卫生计生委. 全国护理事业发展规划(2016—2020年)[EB/OL]. [2019-10-01]. http://www.nhc.gov.cn/. |
| [2] | 贾启艾, 李爱芹. 优质护理服务的核心内涵与目标系统[J]. 中华现代护理杂志, 2012,18(4):380-382. |
| [3] | 李菊, 卢艳艳, 王卉, 等. 护患沟通的研究进展[J]. 护理研究, 2017,31(9A):3088-3091. |
| [4] | 胡小燕, 赵化军. 精神科护士临床沟通能力现状调查[J]. 中华现代护理杂志, 2014,20(14):1708-1710. |
| [5] | 赵娟, 张莉斌, 程俊香. 流程化沟通模式对精神科开放病房病人护理服务满意度的影响[J]. 护理研究, 2017,31(12C):4715-4717. |
| [6] | 马歇尔·卢森堡. 非暴力沟通[M]. 阮胤华,译. 北京:华夏出版社, 2009. |
| [7] | 赵凌燕. 内科系统护士护患沟通能力现状及非暴力沟通应用策略[J]. 当代护士(上旬刊), 2018,25(12):172-173. |
| [8] | 伍彩红, 刘雁, 姜志连, 等. “非暴力沟通”在护患沟通中的应用[J]. 中国护理管理, 2016,16(6):859-861. |
| [9] | 陈木阳. 非暴力沟通心理辅导活动课改善高一学生人际关系的实证研究[D]. 南昌:江西师范大学, 2016. |
| [10] | 李国春, 金玲, 张月芹, 等. 非暴力沟通在外科护护沟通中的应用[J]. 护理学杂志, 2018,33(24):52-54. |
| [11] | 张春香. 医患沟通对患者满意度的影响调查[J]. 中国病案, 2016, 17(11):34,52 |
| [12] | 王侣珍, 付京, 毛文. 非暴力沟通模式在处理护患关系中的应用[J]. 护理研究, 2014,28(5A):1636-1637. |
| [13] | 韩正. 精神科保护性约束法律问题的研究进展[J]. 中华现代护理杂志, 2013,19(22):2731-2733. |
| [14] | Cornaggia CM, Beghi M, Pavone F, et al. Aggression in psychiatry wards:a systematic review[J]. Psychiatry Res, 2011,189(1):10-20. |
| [15] | Fernandes H, de Moraes Horta AL. Nursing and light techno-logies for a peace culture within the family[J]. Revista Brasi-leira De Enfermagem, 2018,71(6):2854-2857. |
| [16] | 刘小华, 陈俊国. 军队大型综合性医院护患沟通与患者信任度及满意度调查[J]. 解放军医院管理杂志全科护理, 2016,23(7):613-616. |
| [17] | 董莎. 非暴力沟通的角色扮演法在护理培训中的应用[J]. 全科护理, 2018,16(7):837-838. |
| [18] | 傅媛媛, 熊林平. 上海某三级甲等医院2011-2016年医疗投诉分析[J]. 解放军医院管理杂志, 2017,24(12):1106-1109. |
| [19] | 苏晓津, 阮鹤瑞, 金疆山, 等. 良好的语言沟通能力在老年患者护理中的作用[J]. 中国急救医学, 2014(z1):102-103. |
/
| 〈 |
|
〉 |