目的 探讨非暴力沟通在精神科护患交流中的应用效果。方法 对长沙市1所医院精神科的护士进行非暴力沟通技能培训,并让其在护理工作中应用非暴力沟通技能与患者进行交流,促进非暴力沟通在临床工作中的落实。评价患者的满意度和投诉率。结果 2018年6月—12月,患者总体满意度（94.27±10.18）高于2017年6月—12月（89.32±9.73）,差异有统计学意义（t=7.304,P<0.05）,因沟通问题引起的投诉率由6.63%降至2.55%（χ²=8.315,P<0.05）。结论 精神科护士在工作中应用非暴力沟通技能,能够有效提高患者满意度,降低患者投诉率。

Objective To explore the effects of non-violent communication in the relationship between nurses and patients in a psychiatric department. Methods The nurses in a psychiatric ward were trained to use the non-violent communication skills. After the training,they were required to use the skills to communicate with patients. The outcomes evaluated included satisfaction level and complaint of patients. Results The overall satisfaction level of patients from June to December 2018（94.27±10.18） were higher than those from June to December 2017（89.32±9.73）（t=7.304,P<0.05）. The patient complaint rate dropped from 6.63% to 2.55%（χ²=8.315,P<0.05）. Conclusion The non-violent communication skills in the psychiatric department can effectively improve the satisfaction of patients,reduce the complaint rate.