县级医院护士参与“互联网+护理服务”的体验研究

doi:10.3761/j.issn.1672-9234.2024.03.012

摘要/Abstract

摘要： 目的深入了解县级医院护士参与“互联网+护理服务”的体验。方法 2022年6月—7月，采用目的抽样法，对2组共18名县级医院护士进行焦点小组访谈，运用Colaizzi 7步分析法对资料进行分析，归纳访谈主题。结果共提炼出参与带来的积极体验（收入获得感、自我价值感、职业认同感）、承受诸多负担（工作负担加重、出行不便、服务平台使用困难）、失落感（服务对象范围较窄带来的失落感、出行保障配备不足带来的失落感、服务收费标准与保障机制不完善带来的失落感）3个主题、9个子主题。结论县级医院护士对“互联网+护理服务”的参与体验较为复杂。建议通过优化薪酬激励机制、护理人力资源配置、服务平台、服务收费标准与保障机制等，推动“互联网+护理服务”的顺利运行。

关键词: 县级医院, 互联网+护理服务, 体验, 质性研究

Abstract: Objective To deeply understand the experience of nurses in county-level hospitals participating in “Internet + nursing service”. Methods From June to July 2022，a purposive sampling method was used to invite 18 nurses from county-level hospitals for interview. Participants were divided into two groups for focus group interviews. Colaizzi’s 7-step analysis method was used to analyze the data and summarize the interview topics. Results The results extracted three themes and nine sub themes：satisfaction brought by participation（income gain，self-worth，professional identity），burden bearing（increased work burden，inconvenience in travel，difficulty in using service platforms），and the sense of loss（the sense of loss caused by the narrow scope of service，the insufficient travel security equipment，and the imperfect charging standards and support mechanism）. Conclusion The participation experience of nurses in county-level hospitals in “Internet + nursing service” is complex. It is recommended that hospital managers should optimize human resource allocation，service platforms，service charge standards，etc. to promote “Internet + nursing service” smooth operation.

Key words: County-level hospitals, Internet + nursing service, Experience, Qualitative study

田雨同, 张艳, 马桂瑞, 刘保芳, 闫钰雯, 高梦珂, 李熙正. 县级医院护士参与“互联网+护理服务”的体验研究[J]. 中华护理教育, 2024, 21(3): 330-335.

TIAN Yutong, ZHANG Yan, MA Guirui, LIU Baofang, YAN Yuwen, GAO Mengke, LI Xizheng. Study on nurses’ experience of participating in “Internet + nursing service” in county hospitals[J]. Chinese Journal of Nursing Education, 2024, 21(3): 330-335.

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